CHRISTMAS 2024 NOTICE TO TENANTS OF MANAGED PROPERTIES 

Martin & Pole Property Maintenance Department

will be closed between

 Midday on Friday 20th December and

9.30 a.m. on Thursday 2nd January

During this time in an emergency if your tenancy is managed through our Wokingham office and you need assistance please call:

Brendon Watt - Watt Heating and Plumbing- 07818 421185 - brendon@wattheating.co.uk for Plumbing and Gas Heating

  PJC Electrical Services 0118 9099377 for Electrical (your call will be diverted to an on-call engineer)

If your tenancy is managed through our Reading office and you need assistance please call:

Steve Lewis – S. Lewis & Son - 0118 966 3024 -  07711 090 403 - steve@slewisandson.co.uk for Plumbing and Gas Heating

 PJC Electrical Services 0118 9099377 for Electrical (your call will be diverted to an on-call engineer)

Unless the Landlord has a 

BRITISH GAS HOMECARE CONTRACT

on the central heating boiler and/or system, in which case please call

BRITISH GAS ON 0333 202 9604

YOU WILL BE LIABLE FOR ALL COSTS ASSOCIATED WITH A “CALL OUT” UNLESS IT IS A GENUINE EMERGENCY, WHICH WILL NOT WAIT UNTIL THE NEW YEAR

Merry Christmas and Happy New Year

-

TENANTS PERMITTED PAYMENTS

Before the tenancy starts:

Holding Deposit: one week’s rent, payable on the Landlord agreeing to the proposed letting and commencement date, subject to references. Once the holding deposit is received in cleared funds the property will be withdrawn from the market for fifteen days (eleven working days). If the Tenant provides false or misleading information, fails a reference or right to rent check, or withdraws from renting the property the holding deposit will be retained by the Agent. If the landlord withdraws the deposit will be refunded.

 

Tenancy Requirements:

Deposit: equivalent to five weeks’ rent for any contingencies arising out of the Tenancy in respect of dilapidations and any other outstanding charges. The deposit will be held by The Deposit Protection Service for the duration of the Tenancy. The Tenant is not entitled to any interest accrued on their deposit whilst it is held by the Deposit Protection Service.

 

First month’s rent in advance. The rent to be paid by monthly standing order.

 

During the Tenancy:

Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate where the rent has been outstanding for 14 days or more for each day the payment is outstanding (from the date set out in the tenancy agreement).

Payment of £50 for any changes to the terms of the tenancy agreement when requested by the Tenant and agreed by the Landlord.

Payment for the reasonably incurred costs for the loss of keys/security devices.

Payment of any unpaid rent or other reasonable costs associated with the early termination of the tenancy if requested by the Tenant.

 

During the Tenancy (payable to the provider) if permitted by the Tenancy Agreement and applicable:

Utilities: gas, electricity, water;

Council Tax; Telephone and broadband; Installation of cable/ satellite; Television licence.

 

Other permitted payments:

Any other permitted payment, not included above, under the relevant legislation including contractual damages.

 

Money Protection:

Martin & Pole is a member of the Royal Institution of Chartered Surveyors, which includes a client money protection scheme and also a member of the Property Ombudsman redress scheme.

  Lettings Property Maintenance Information

 

If Martin & Pole manage the property on behalf of the Landlord and you have any maintenance queries please contact the following during our office hours of Monday-Friday 9am-5pm:

 For all general maintenance please contact:

Wokingham Office - 0118 214 6122 / 0118 9780777 maintenance@martinpole.co.uk   

                                                      Earley Office - Katherine White 0118 926 4422 e@martinpole.co.uk   

Lettings Emergency Information

 

IF YOU SMELL GAS OR BELIEVE YOU HAVE A LEAK CALL THE NATIONAL EMERGENCY LINE: 0800 111 999

 

If you have an emergency outside of our office hours of Monday-Friday 9am-5pm or during Christmas and Easter please contact one of the following:

 

PLUMBING AND CENTRAL HEATING EMERGENCY

 

 

If the property has a Homecare Agreement please call:

 

  • British Gas Homecare Cover 0333 202 9668

 

If a contractor is called out and it is later dicovered that the property has a Homecare Agreement you may be liable for the contractor’s invoice.

 

ELECTRICAL EMERGENCY

 

  • Power cut and emergency help line for UK power distributors 0800 316 3105 
  • PJC Electrical Services Ltd 0118 909 9377

 If the property is covered by a Homecare Agreement which includes Electrical cover you should contact them in the first instance.

 

WATER MAINS EMERGENCY

 

  • Thames Water 0800 316 9800
  • South East Water 0333 000 3330
  • Lanes Mains 07914117553  info@lanesmains.com

 

DRAIN EMERGENCY

 

 

LOCKSMITH

 

 

N.B You will be liable for all costs associated with a ‘CALL OUT’ unless it is a genuine emergency, which cannot be dealt with during our opening hours.